Quality & compliance

Claims you can ask us to evidence

This page exists for procurement teams and auditors. Every accreditation is listed with the body that issued it, and every operational claim with the record that supports it.

Accreditation

Each one listed with the body that issued it

Audit

External assessment against published standards

Evidence

Certificates and records supplied on request

Review

Findings acted on and re-checked

UK national threat level, SEVERE · an attack is highly likely Source: MI5 · reviewed by Pro Security Group operations UK national threat level, SEVERE · an attack is highly likely Source: MI5 · reviewed by Pro Security Group operations UK national threat level, SEVERE · an attack is highly likely Source: MI5 · reviewed by Pro Security Group operations UK national threat level, SEVERE · an attack is highly likely Source: MI5 · reviewed by Pro Security Group operations

Accreditations

Held and verifiable

Certificate numbers, scope and expiry dates are available on request and should be confirmed before publication in any tender document.

	Issuing body	Scope	Status
SIA Approved Contractor	Security Industry Authority	Approved for security guarding. Listed on the SIA public register under the existing legal entity.	Held
ISO 9001	British Assessment Bureau	Quality management system covering service delivery. Certification is in progress and is not yet held.	In progress
ISO 14001	—	Environmental management system. Certification is in progress and is not yet held.	In progress
ISO 45001	—	Occupational health and safety management system. Certification is in progress and is not yet held.	In progress
SafeContractor	Alcumus SafeContractor	Health and safety assessment. An SSIP member scheme, so the listing is verifiable on the SSIP portal.	Held
Constructionline	Constructionline	Pre-qualification for construction and infrastructure work. Membership level confirmed on request.	Evidence on request
ICO registration	Information Commissioner’s Office	Registration as a data controller.	Held
ACT Awareness	Counter Terrorism Policing	Counter terrorism awareness training for deployed staff.	Completed
Induction Portal member	Induction Portal	Registered member and accredited firm for workforce induction and awareness training. Verifiable at inductionportal.co.uk/verify.	Held
COP 119 labour provision	British Assessment Bureau	Code of practice for the provision of labour, covering how staff are recruited, vetted, employed and deployed.	Held

Scope of SIA approval

Approved Contractor Scheme status is granted for named security activities, not to a company as a whole. Pro Security Group holds ACS approval for Security Guarding. The approval can be checked on the SIA public register, where it is listed under the existing legal entity.

Certificate numbers and expiry dates are not published here. They are confirmed in writing when supplied for a tender or audit.

Governance

How the business is run

People

Recruitment against the requirements of the specific role

Screening to BS 7858 before any deployment

SIA licence verification for the activity carried out

Site-specific briefing and induction before the first shift

Supervisory checks during the contract

Operations

Written assignment and post instructions per site

Patrol, incident and call-out reporting in an agreed format

Defined escalation route with a named account manager

Documented handover between shifts

Scheduled service reviews with the customer

Governance

Documented policies and procedures

Defined management responsibilities

Operational controls proportionate to the service

ICO registration for data protection

Insurance details supplied on request

Continuous improvement

Customer feedback captured and reviewed

Complaints logged, investigated and answered

Corrective actions recorded and followed up

Internal audits under the quality management system

Management review of recurring issues

Claims register

What we state, and what backs it

We publish operational claims only where a record supports them. Anything that cannot be evidenced is left off the website rather than softened.

Directly employed officers

Officers deployed on customer sites are employed by the business rather than supplied through agencies.

Evidence: Payroll and employment records

Screened before deployment

Employment history, identity and criminal record checks completed before an officer starts, in line with SIA Approved Contractor requirements.

Evidence: Vetting file held per officer

Established legal entity

Trading continuously under company number 13115626 through the change of name from Saga Security Services.

Evidence: Companies House record

Dartford head office

Based at Crossways Business Park, Dartford, covering London and the South East.

Evidence: Registered and trading address

Operational contact 24/7

A route to the operations team outside office hours for live contracts.

Evidence: Contract schedule and rota

Named account management

Each contract has a named manager and a documented escalation route.

Evidence: Contract schedule

Not claimed

What this website deliberately does not say

Buyers in this sector are used to superlatives. These are the statements we have chosen not to make, because we cannot evidence them today.

Market leader, best or number one , no defensible market data supports it

Nationwide branch network , there is one office; coverage elsewhere is by deployment

Customer or headcount totals , not published without a record we can show an auditor

Guaranteed response times , response times are contractual and site-specific

Satisfaction percentages , no survey methodology sits behind a figure like that

Working on a tender?

We can supply certificates, policies, insurance details and references directly to your procurement team.

info@prosg.co.uk Request documentation