UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
Enquiry to service
The sequence
Enquiry
You tell us the site, the requirement and when cover would need to start. If it is something we cannot staff properly, we say so at this point rather than later.
You receive: A named contact and a call back
Site assessment
We review the site and set out the risks that actually apply to it: access points, hours, lone working, reporting lines and anything your insurer or fire risk assessor requires.
You receive: A written assessment of the site
Specification
Hours, post instructions, reporting, escalation and the standards officers will work to are documented and agreed before anything is priced.
You receive: A site specification to sign off
Quotation
A fixed written price against that specification. What is included is listed, and nothing is added to the invoice later that was not agreed.
You receive: A fixed written quotation
Mobilisation
Officers are selected against the specification, screened, licensed for the activity and briefed on your site before the first shift.
You receive: A mobilisation plan and start date
Review
The service is managed, reported on and reviewed with you at agreed intervals, with changes documented as the site changes.
You receive: Service reports and reviews
Mobilisation
Getting a contract running
Between signature and the first shift, this is the work that happens.
01
Resource planning
Shift patterns and cover requirements worked out against the agreed specification.
02
Personnel selection
Officers matched to the site, the activity and any customer-specific requirements.
03
Screening checks
BS 7858 screening and SIA licence verification completed before deployment.
04
Documentation
Post instructions, assignment instructions and reporting formats issued.
05
Site briefing
Officers walked through the site and its procedures before their first shift.
06
Go live
First shifts supervised, with management checks in the opening period.
Once running
Managing the service
Named account manager
A single point of contact who knows your site rather than a general enquiries line.
Reporting
Patrol records, incident reports and call-out reports in the agreed format.
Management checks
Supervisory visits to confirm officers are working to the specification.
Service reviews
Scheduled reviews where the specification is revisited against how the site is actually operating.
If something goes wrong
Complaints and escalation
1
Submit
Raise the matter with your account manager or through the contact page.
2
Acknowledgement
Confirmation that the matter has been received and logged.
3
Review
A responsible manager investigates, including speaking to the officers involved.
4
Response
You receive an answer setting out what was found.
5
Corrective action
Where something needs to change, the action is recorded and followed up.
Response times are set in your contract rather than promised here in general terms.
Start with an assessment
Tell us about the site and the requirement. We arrange a visit and come back with a written specification and price.
