The people on your site, and what stands behind them
A security contract is only as good as the person standing at the post. This page sets out how our workforce is recruited, screened, trained and kept current, and how that is recorded so a customer or auditor can see it.
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
UK national threat level, SEVERE · an attack is highly likely
Source: MI5 · reviewed by Pro Security Group operations
Four pillars
Awareness, training, experience, competence
These four are often used interchangeably in this industry. We treat them as separate things, each evidenced differently.
Awareness
Knowing what to look for and what to do about it: the risks on the site, the reporting route, and the point at which something is escalated rather than handled alone.
Evidence: Induction Portal completion records
Training
Formal instruction against a syllabus, delivered through Induction Portal and supplemented by the licence-linked qualifications the role requires.
Evidence: Course records and certificates
Experience
Time actually spent doing the work, in environments comparable to yours. Recorded as deployment history rather than described in general terms.
Evidence: Assignment and deployment history
Competence
The judgement that someone can be left to carry out the role unsupervised on a particular site. Confirmed by a supervisor, not assumed from a certificate.
Evidence: Supervisory sign-off per assignment
Induction Portal member
Structured induction and awareness training for the whole workforce
Pro Security Group is a registered member and accredited firm of Induction Portal, the online induction and awareness training platform. Every member of the workforce has an account, so induction, awareness modules and refreshers are recorded against the individual rather than filed on a site.
The practical effect for a customer is that awareness is not something we assert. It is a record: who completed what, when, and what they scored.
Induction, awareness modules and refresher training sit against the individual rather than in a folder on a site.
Consistent across services
Security officers, cleaners and facilities staff go through the same induction framework, so standards do not vary by department.
Evidence on demand
Completion records can be produced for a customer, a procurement team or an auditor without reconstructing a paper trail.
Refreshers tracked
Where a module expires, the record shows it, so training is renewed rather than quietly lapsing.
Faster mobilisation
Core induction is already complete when a new contract starts, so the site-specific briefing is the only thing left to do.
Independently verifiable
Membership is listed publicly by Induction Portal and can be checked at inductionportal.co.uk/verify rather than taken on our word.
Awareness modules
What our people are trained on
Modules are assigned according to the role and the site. An officer on a construction site and a cleaner in a managed office do not receive the same set.
Health and safety induction
Core site safety, hazard reporting and safe working practice.
Fire safety and evacuation
Alarm response, evacuation routes and the marshal role where assigned.
Manual handling
Safe lifting and movement, relevant to cleaning and facilities roles.
Lone working
Working alone safely, check-in procedures and escalation.
Emergency procedures
What to do first, who to call, and how the incident is recorded.
Conflict avoidance
De-escalation and knowing when to withdraw and report.
Safeguarding awareness
Recognising and reporting concerns, relevant in residential and public-facing sites.
Data protection awareness
Handling personal data, CCTV footage and site information appropriately.
Equality and inclusion
Expected conduct towards colleagues, customers and members of the public.
Module availability depends on the courses assigned to a given contract. Where a customer requires site-specific or client-specific training, that is added to the assignment rather than assumed.
From application to post
How someone reaches your site
01
Application
Applicants apply directly to Pro Security Group. Roles are recruited against the requirements of the post, not filled from an agency list.
Record heldApplication and role specification
02
Right to work and identity
Documents checked and verified before anything else progresses.
Record heldRight to work check
03
Screening to BS 7858
Employment history, criminal record and identity checks covering the previous five years.
Record heldVetting file per individual
04
Licence verification
Where the role requires it, the SIA licence is verified for the specific activity to be carried out.
Record heldSIA licence check
05
Company induction
Delivered through Induction Portal: company standards, conduct, health and safety and the core awareness modules.
Record heldInduction Portal record
06
Site briefing
Assignment instructions, post orders and a walkthrough of the specific site before the first shift.
Record heldSigned site briefing
07
Supervised start and sign-off
Early shifts are checked by a supervisor, who confirms the individual is competent to work the post.
Record heldSupervisory sign-off
Keeping people current
Competence is a date, not a badge
A licence, a certificate and a training record all expire. The value of holding these centrally is that the expiry is visible before it becomes a problem on your site.
Licence expiry
SIA licences are tracked so renewal happens before the licence lapses, not after a customer notices.
Training refreshers
Modules with a renewal period are reassigned when they come due.
Screening renewal
Screening is repeated in line with the standard and any customer-specific requirement.
Site changes
Where a site changes materially, assignment instructions and briefings are reissued rather than left as they were.
For customers
What you can ask us for
Procurement teams and auditors can request the following for the people assigned to their contract, subject to data protection.
Confirmation that officers assigned to your site are directly employed
Confirmation of SIA licence validity for the activity carried out
Confirmation that BS 7858 screening has been completed
Induction and awareness training completion records
A copy of the assignment instructions written for your site
Personal data is shared only where there is a lawful basis to do so. Pro Security Group is registered with the ICO under ICO registration.
Ask about the team on your contract
We can talk through screening, training records and how competence is managed for the specific roles you need covered.
